Training Topic: Tax Debt Management

The session was designed to strengthen practical capabilities in identifying, managing, and recovering tax liabilities in a way that improves compliance outcomes while maintaining fairness, process discipline, and institutional credibility.

Key areas I covered included:

• Tax debt lifecycle: identification, validation, classification, and prioritisation

• Building effective debt recovery strategies (soft recovery to enforcement pathways)

• Taxpayer engagement: communication, negotiation, and payment arrangement structures

• Dispute management basics and documentation discipline to reduce leakage and delays

• Performance tracking: recovery KPIs, ageing analysis, and portfolio reporting

  
  

The training strengthened participants’ ability to manage debt portfolios more systematically, improve recovery outcomes, and support a more consistent compliance and enforcement framework.